Performance Health Systems UK Ltd


Last modified: January 8th, 2013


PHS UK is committed to respecting your privacy. We recognize the need for appropriate protection and management of any personally identifiable information, including, but not limited to, first and last name, date of birth, credit card information, home or other physical address, email address, phone number or other contact information ("Personal Information") you share with us through the Website. PHS UK has established this Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.
This is our entire and exclusive Privacy Policy and it supersedes any earlier version. If these Conditions of Use are translated into another language the English language version will prevail in the event of any conflict between the translation and the English language version.
Your use of the Website constitutes your agreement to the terms of this Privacy Policy and PHS UK’s Conditions of Use, which are incorporated herein by reference. Please note that this Privacy Policy will be agreed between you and PHS UK. Whenever you submit information to the Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. Please be sure to read the entire Privacy Policy, as well as the Conditions of Use, before using the Website. If you are not willing to accept this Privacy Policy or the Conditions of Use, we ask that you not use the Website.


PHS UK reserves the right, at any time, to change or modify this Privacy Policy, or any part thereof, without prior notice. Therefore, PHS UK encourages you to regularly review this Privacy Policy. If PHS UK is going to use Personal Information in a manner materially different from that stated at the time of collection PHS UK will notify you by posting a notice on the Website thirty (30) days prior to any such use.

Intended Use

The Website is intended for and directed to adults. The Website is specifically not for use by any children under the age of 13. Accordingly, we do not intend to collect Personal Information from anyone we know to be under the age of 13. No information should be submitted to the Website by users under the age of 13. If a child under the age of 13 submits personal information to the Website, we delete the information as soon as we discover it was provided by a child under the age of 13 and we do not use it for any purpose. PHS UK encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.

Personal Information

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
In general, you can visit the Website without telling us who you are or revealing any Personal Information about yourself. However, on some websites of PHS UK and/or our distributors you may be asked to provide Personal Information in order to purchase PHS UK® products, register your warranty and participate in other interactive services and the like.
When you register on the Website, and in order to access some features of the Website, you may be required to provide PHS UK with Personal Information, such as your name, email address, mailing address, phone number, credit card information and the like. Any Personal Information provided by you or gathered by PHS UK or third parties during any visit to the Website shall be subject to the terms of this Privacy Policy.

Information You Provide

This website may collect information from you by asking you specific questions and by permitting you to communicate directly with us via e-mail or feedback forms. Some of the information that you submit may be Personal Information. For example, if you order products from a website, we will require your first name, last name, street address, city, state, zip code, phone number, email address, credit card number and expiration date.

Use and Disclosure of Personal Information

PHS UK may use your Personal Information for the following purposes:

  1. To inform you of PHS UK products, services and promotions;
  2. To offer you information regarding certain products and services of PHS UK partners, sponsors and affiliates;
  3. To conduct transactions with you through the Website; and
  4. To respond to inquiries you make through the Website or through other electronic communications.

PHS UK will not share any Personal Information about you with any third party, except as otherwise stated herein and in the following circumstances:

  1. When you conduct a transaction through the Website, you are providing transaction information to PHS UK’s third party suppliers (such as transaction processors, financial institutions, delivery institutions, and technical support). Such third parties are only authorized to use the Personal Information for the purpose of the transaction and are required by PHS UK to treat this information in accordance with this Privacy Policy.
  2. PHS UK may engage third party contractors to support the business operations of the Website (such as software applications, web hosting, and other technologies for the Website) who may have access to your Personal Information. Such third parties are only authorized to use the Personal Information for the purpose of providing their respective services to the Website, and are required by PHS UK to treat this information in accordance with the this Privacy Policy.
  3. In the event that PHS UK is party to a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of its assets, your Personal Information will, in most instances, be part of the assets transferred.
  4. To respond to law enforcement requests or, where required by applicable laws, court orders or government regulations.

You may 'opt out' of receiving any promotional communications either by choosing to opt out where such option is made available on the Website or at any time by writing or sending an email to Performance Health Systems UK Ltd, First Floor, The Perfume Factory, G-11, 140 Wales Farm Road, London, W3 6UG, UK, PHS UK also collects information that is not personally identifiable. Such non personal data is used for marketing, demographic and/or statistical purposes. PHS UK may share such non-personally identifiable information with third parties. By registering on the Website, you agree that PHS UK and/or its affiliates and licensees may use the Personal Information you provide to deliver content to you that, in some cases, will be targeted to your interests, such as new services, promotions, and banner displays. PHS UK reserves the right to offer you third party services and products based on preferences that you identify during the registration process and based on your subsequent preferences. Such offers may be provided to you by PHS UK and/or its affiliates and licensees.

International Privacy

PHS UK strives to comply with all applicable laws that are designed to protect your privacy. Although legal requirements may vary from country to country, we seek to adhere to the principles set forth in this Privacy Policy even if PHS UK transfers your Personal Information from your country to other countries that do not provide equivalent laws to protect your Personal Information. In other words, PHS UK’s goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Cookies and Other Tracking Technologies

The Website may use "cookies" and other tracking technologies. A "cookie" is a small text file stored on your computer that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may be unable to use those services or engage in activities on the Website that require the placement of cookies.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that the Website is accessed. PHS UK’s use of cookies and other tracking technologies allows us to improve the Website and your experience using the Website. We may use this information to understand how our users navigate the Website, and to determine common traffic patterns, including what website you came from. PHS UK may also analyze information that does not contain Personal Information for trends and statistics.

IP Addresses

An IP address is a number that is assigned automatically to your computer whenever you use the World Wide Web. Web servers automatically identify your computer by its IP address. PHS UK may collect IP addresses for system administration, to report aggregate information to our advertisers and partners and to audit the use of the Website. When visitors request pages from the Website, our servers log the guests' IP addresses. We typically do not link IP addresses to Personal Information. This means that a visitor's session will be logged, but the visitor remains anonymous to us. We can and will use IP addresses to identify a visitor if required by law, when disclosure is required to maintain the security and integrity of the Website or to protect any user's security or the security of other persons, consistent with applicable laws.

Privacy Protection

To protect your privacy, PHS UK has adopted the following principles: Notice, Choice, Security, and Access/Accuracy.


This Privacy Policy provides notice regarding PHS UK’s collection and use of Personal Information.


You may choose whether or not to provide Personal Information to PHS UK. If you choose not to provide the requested Personal Information, you can still visit most parts of the Website, but you may be unable to access certain options, offers, and services that involve PHS UK’s interaction with you. If you chose to have a relationship with PHS UK, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.


Wherever your Personal Information may be held within PHS UK or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your Personal Information, we cannot ensure or otherwise warrant the security of any information you provide to us or from the Website, and therefore you use the Website at your own risk. For any additional information about the security measures we employ please write or send an email to Performance Health Systems UK Ltd, First Floor, The Perfume Factory, G-11, 140 Wales Farm Road, London, W3 6UG, UK ,


To the extent that you do provide us with Personal Information, PHS UK wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the Website, our goal is to provide a means of contacting PHS UK should you need to update or correct that Personal Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information by writing or sending an email to Performance Health Systems UK Ltd, The Perfume Factory, G-11, 140 Wales Farm Road, London, W3 6UG, UK We will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

Third Party Services

Third parties provide certain services available on the Website on PHS UK’s behalf. PHS UK may provide information, including Personal Information that PHS UK collects on the Website to third-party service providers to help us deliver programs, products, information, and services. Service providers are also an important means by which PHS UK maintains the Website and mailing lists. PHS UK will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information on PHS UK's behalf.
PHS UK does not intend to transfer Personal Information without your consent to third parties who are not bound to protect your Personal Information unless such transfer is legally required. Similarly, it is against PHS UK's policy to sell Personal Information collected through the Website without your consent.

Links to Other Websites

The Website may contain links or references to independently owned and/or operated websites that PHS UK believes might be of interest to users. PHS UK does not control the content of these links or of the websites linked to. These other websites may send you their own cookies, collect data, and/or solicit Personal Information. PHS UK disclaims any and all responsibility for the content or privacy practices of such websites. Once you have clicked on a third party link and leave the Website, you must read the privacy policy of the other website to see how your Personal Information will be handled.


PHS UK is committed to privacy and we are involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and the Website is constantly evolving to meet these demands.

Questions and Comments

PHS UK welcomes your questions or comments about this Privacy Policy. Please contact us at:
Performance Health Systems UK Ltd
The Perfume Factory
G-11, 140 Wales Farm Road
London, W3-6UG, UK
T | +44 (0)20 7317 5000

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